RR SUMMIT: FARTHER TOGETHER
December 12 & 13
9-2 PM PT // Noon-5 PM ET
VIRTUAL ZOOM EVENT (FREE TO REGISTER)
Join us for our winter 2023 RR Summit, two days of live sessions all about going farther together in the year ahead.
This Summit will feature everything you need to hire a great team, foster partnerships with local businesses, leverage the power of your local network, create an in-destination experience that brings guests back again and again, and so much more!
PLUS: There will be $2,500 in prizes up for grabs! Find out how to win only at the RR Summit.
REGISTER HERE
Our special guests and expert speakers will cover deep topics for all hosting experience levels with countless actionable takeaways to make sure everything you do carries you long into the future. This winter summit will cover the following:
- How to hire a great team
- Tools to leverage the power of your local network
- How to foster partnerships with local businesses
- Create an in-destination experience that brings guests back again
- In-depth previews of what’s in store in 2024
- Travel forecasts and regulatory trends
FIRESIDE CHAT:
The Full-Circle Power of Investing in Community
DEC 12 @ 9:00 AM – 10:00 AM PT / 12:00 PM – 1:00 PM ET
ELIZABETH KILLOUGH
Co-CEO, UnTours Foundation
JONATHAN COLEMAN
Co-CEO, UnTours Foundation
CEO, UnTours
Did you know the world’s first Certified B entity is a vacation rental company?
In this fascinating fireside chat, we’ll talk to Jonathan Coleman, CEO of UnTours, and Elizabeth Killough, co-CEO of the UnTours Foundation with Jonathan, about how travel and vacation rentals can be a force for good in every destination. From memory-making guest experiences to deep integration with the local business ecosystem to future-changing impact investing, attendees will discover hidden win-wins just around the block and leave empowered to thrive in their destinations.
PROGRAM HIGHLIGHTS
Hiring Your Power Team
The industry’s premier HR advisor Sue Jones of HR4VR will share everything you need to know for hiring a great team, no matter how big or small your business is. She’ll cover the essentials of hiring, different work style assessments you can use to evaluate and communicate with teammates effectively, strategies for building and engaging remote teams, and more.
Creating an In-Destination Experience that Brings Guests Back Again and Again
In this session, Executive Director Meaghan Moylan of the Outpost Group will share how their deep commitment to local businesses and jobs in Jackson Hole creates win-wins for guests that keep them coming back again and again, plus how you can replicate some of their best practices in your destination.
The Power of And: Building a Business on Win-Wins
Jonathan Wicks the founder of property care service company Well & Good will share how the company’s efforts to serve well and do good for all have unlocked strong, sustainable growth for operators of all types and scales.
Holiday Happy Hour with Alliance Founders
In this part insightful panel – part happy hour, we’ll share some 2024 predictions mixed with audience participation games for prizes! Bring your favorite festive beverage or app and get ready to play along.
SPEAKER LINEUP
MEAGHAN MOYLAN
Executive Director,
The Outpost Group
GERMAINE RADA
Sr. Customer Success Manager,
NoiseAware
JONATHAN WICKS
Founder,
Well & Good
Board Member,
Arizonans for Responsible Tourism
JULIE MARKS
Executive Director,
Vermont STRA
NICK MASSEY
Director of Sales,
Proper Insurance
KORYN OKEY
VP of Community and Engagement,
Breezeway
JUSTIN FORD
Director of Safety & Certification Programs,
Breezeway
ERICA PILGER
Functional Medicine Health Coach,
Erica Pilger Health
KRIS LESLIE-CURTIS
President,
Santa Fe STRA
TOM POWERS
Founder,
POA of South Carolina
CLIFF JOHNSON
VP of New Homes,
Realtor.com
Co-Founder,
Vacasa
FRAN MAIER
Founder,
BabyQuip and Match.com
Founding Board Member,
Santa Fe STRA
SUE JONES
Founder,
HR4VR
STEVE SCHWAB
CEO and Founder,
Casago
DAVID KRAUSS
CEO and Co-Founder,
Rent Responsibly
ALEXA NOTA
COO and Co-Founder,
Rent Responsibly
PAUL SEAGO
Director, US State and Local Engagement, Government & Corporate Affairs,
Expedia Group
ELIZABETH KILLOUGH
Co-CEO,
UnTours Foundation
JONATHAN COLEMAN
Co-CEO,
UnTours Foundation
CEO,
UnTours
DANA LUBNER
Director of Community Development,
Rent Responsibly
GARRETT DOBBS
Director of Product,
Rent Responsibly
LEE DREYFUSS
Partner Success Account Manager,
Vrbo
ERIC PACE
Head of Supply Growth & Business Development,
Dtravel
JOHN DEROULET
Director of Revenue Management,
Wheelhouse
BELINDA MCDONNELL
Founding Board Member,
Fredericksburg Texas STRA
EVENT AGENDA
DAY ONE: TUESDAY, DECEMBER 12
With over 10+ hours of education packed into 2-days, you can come to one session or stay for them all.
Fireside Chat: The Full-Circle Power of Investing in Community
9:00 AM – 10 AM PT / 12:00 PM – 1:00 PM ET
with Elizabeth Killough, UnTours Foundation,
Jonathan Coleman, UnTours Foundation & UnTours
Did you know the world’s first Certified B entity is a vacation rental company? In this fascinating fireside chat, we’ll talk to Jonathan Coleman, CEO of UnTours, and Elizabeth Killough, co-CEO of the UnTours Foundation with Jonathan, about how travel and vacation rentals can be a force for good in every destination. From memory-making guest experiences to deep integration with the local business ecosystem to future-changing impact investing, attendees will discover hidden win-wins just around the block and leave empowered to thrive in their destinations.
Perils in Paradise: Equipping STRs for Disasters, Mishaps, and Uninvited Surprises
10 AM – 10:30 AM PT / 1:00 PM – 1:30 PM ET
with Nick Massey of Proper Insurance
As the vacation rental market booms, operators are dodging legal bullets and weathering the storm of natural disasters. Now, more than ever, it’s crucial for property managers to know their risks and be ready to tango with the unexpected through smart risk management. After joining this session, you’ll carry with you knowledge and a plan to help propel your business forward confidently into tomorrow, ready for whatever comes your way.
Elevate Your Short-Term Rental Game: 3 Key Strategies for a 5-Star Guest Experience in 2024
10:30 AM – 11:00 AM PT / 1:30 PM – 2:00 PM ET
with Justin Ford and Koryn Okey of Breezeway
Professionalism will be the defining element for success in 2024. Are you prepared to deliver an outstanding guest experience? Join Breezeway’s Justin Ford and Koryn Okey as they unveil the essential strategies that should be part of every short-term rental host’s playbook.
Energize and Thrive: A Functional Medicine Approach
11:00 AM – 11:45 AM PT / 2:00 PM – 2:45 PM ET
with Erica Pilger of Erica Pilger Health
If fatigue is becoming more prominent in your life, if getting through the day is more of a struggle, if feeling truly well is something of the past, then this is for you.
Functional Medicine swims upstream of symptoms and looks for each individual’s precursor to dis-ease. This session will focus on the impacts of chronic stress and explore the connection between our mental and digestive health. By assessing how stress may impact our daily lives and bringing attention to the current state of our nervous system, we are much more equipped to implement simple tools to promote more balance in all body systems. And by learning the WHY behind simple changes in our diet and lifestyle, we are more empowered to make those changes.
This experience will blend learning and practical application, so come prepared with a journal or pen/paper. Get ready to reflect on your current state and envision a powerful transformation for what could be!
Unlocking Direct Distribution: Now is the Time to Take Advantage of Google Vacation Rentals and New Emerging Direct Distribution Channels
11:45 AM – 12:15 PM PT / 2:45 PM – 3:15 PM ET
with Eric Pace of Dtravel
E-commerce generally has a healthy balance between direct distribution websites and indirect distribution through platforms such as Amazon. Likewise, within hospitality, hotels enjoy a balance of direct and indirect distribution. Short-term rentals, however, have been dominated by indirect sales channels for the past two decades. This dominance will soon change with emerging technology. Whether you’re a seasoned host or just starting in the industry, Dtravel will share the why and how behind a growing movement of peer-to-peer bookings, along with tips for taking advantage of this opportunity today.
Revenue Management in 2024
12:15 PM – 12:45 PM PT / 3:15 PM – 3:45 PM ET
with John deRoulet of Wheelhouse
Session details coming soon!
Creating an In-Destination Experience that Brings Guests Back Again and Again
12:45 PM – 1:30 PM PT / 3:45 PM – 4:30 PM ET
with Meaghan Moylan of The Outpost Group
For The Outpost Group in Jackson Hole, Wyoming, creating an incredible guest experience and supporting local businesses are one and the same. What was originally just Outpost Vacation Rentals, the group has now grown to a gear and household goods delivery service, a landscaping and snow removal company, even a local coffee roaster – and then some.
In this session, Executive Director Meaghan Moylan will share how their deep commitment to local businesses and jobs in Jackson Hole creates win-wins for guests that keep them coming back again and again, plus how you can replicate some of their best practices in your destination.
The Art and Science of Human Connection
1:30 PM – 2:30 PM PT / 4:30 PM – 5:30 PM ET
with Cliff Johnson of Vacasa and Realtor.com,
Fran Maier of Match.com, BabyQuip and Santa Fe STRA,
Steve Schwab of Casago
From guests to partners to staff, people are people, and there’s no magic formula to bringing them together – but we can get close. In this session, we’ll talk to three masters in the art and science of bringing people together.
In this conversation, we’ll chat with Cliff Johnson, co-founder of Vacasa and current VP of New Homes at Realtor.com, to mine his insights on how to use data to reach your growth goals. We’ll learn from Fran Maier, founder of Match.com, BabyQuip, and not one but two short-term rental alliances, how to tap into emotional intelligence to bring people together, even in tough conversations. And we’ll tap into Casago founder and CEO Steve Schwab’s experience with the Army Rangers to unlock the power of unity and shared values to accomplish your mission.
Whether you’re starting with 0 properties or 1,000, the insights from these experts will plot the guideposts for your 2024 goals.
DAY TWO: WEDNESDAY, DECEMBER 13
Advocating from Afar: The 5 Ts of Remote Activism
9:00 AM – 10 AM PT / 12:00 PM – 1:00 PM ET
with Paul Seago of Expedia Group,
Alexa Nota of Rent Responsibly,
Dana Lubner of Rent Responsibly
One of the #1 advocacy FAQs we see: How can I get involved in advocacy if I don’t live in the area?
While it is undoubtedly a little more challenging to make a difference from hundreds or thousands of miles away, all hope is not lost! Far from it. In this session, Alexa Nota and Dana Lubner from Rent Responsibly will welcome Paul Seago, Director, US State and Local Engagement, Government & Corporate Affairs for Expedia Group. Together, they’ll share our tried-and-true strategies for influencing positive regulatory outcomes and participating in other advocacy efforts from anywhere through what we like to call the Five Ts.
Traveler Trends: Unpack ’24
10 AM – 11:00 AM PT / 1:00 PM – 2:00 PM ET
with Lee Dreyfuss of Vrbo, part of Expedia Group
Learn about the up-and-coming trends on the horizon for 2024. In this session, we delve into the latest trends in travel, drawing on first-party data from Expedia, Hotels.com , and Vrbo, as well as a global consumer survey of 20,000 travelers. These trends provide a look into how travelers will be planning for travel in the coming year, and their evolving priorities and preferences, so partners can provide the best experience for travelers. You’ll also learn how to best utilize the Vrbo platform to attract travelers to your vacation rentals.
Hiring Your Power Team
11:00 AM – 11:45 AM PT / 2:00 PM – 2:45 PM ET
with Sue Jones of HR4VR
In this session, the industry’s premier HR advisor Sue Jones of HR4VR will share everything you need to know for hiring a great team, no matter how big or small your business is. She’ll cover the essentials of hiring, different work style assessments you can use to evaluate and communicate with teammates effectively, strategies for building and engaging remote teams, and more. Whether you’re hiring your first contract cleaner or your next C-suite executive, this session is for you.
5 Ways to Protect Your Properties and Avoid Bad Guests
11:45 AM – 12:15 PM PT / 2:45 PM – 3:15 PM ET
with Germaine Rada of NoiseAware
Join NoiseAware to take a deep dive into:
Implementing Clear Rental Policies
Fixing In Stay Problems Remotely
Defending Against False Complaints
Leveraging Technology
Building a Local Support Network
RR Network Open House Tour
12:15 PM – 12:45 PM PT / 3:15 PM – 3:45 PM ET
with Garrett Dobbs of Rent Responsibly,
Dana Lubner of Rent Responsibly
Join Garrett and Dana Lubner, Rent Responsibly’s Directors of Product and Community respectively, for an open house tour of the new RR Network. They’ll walk through all of its exclusive features and content plus how you can connect with others from around the country.
Plus: If you represent a company or alliance, we’ll be available to answer questions about how you can get your group or organization featured in the network!
The Power of And: Building a Business on Win-Wins
12:45 PM – 1:30 PM PT / 3:45 PM – 4:30 PM ET
with Jonathan Wicks of Well & Good
Property care service company Well & Good is rapidly expanding around the country – for good reason: It’s built on the belief that the future of business is in creating win-win situations for guests, clients, staff, and the community. “Too often, businesses and industries have chosen between this or that – a win for one group or another. The future is in creating solutions that allow for an ‘and’,” says founder Jonathan Wicks.
In this session, Jonathan will share how the company’s efforts to serve well and do good for all have unlocked strong, sustainable growth, with lessons and takeaways for operators of all types and scales.
Holiday Happy Hour with Alliance Founders
1:30 PM – 2:30 PM PT / 4:30 PM – 5:30 PM ET
with Jonathan Wicks of Arizonans for Responsible Tourism,
Julie Marks of Vermont STRA,
Tom Powers of POA of South Carolina,
Kris Leslie-Curtis of Santa Fe STRA,
Belinda McDonnell of Fredericksburg Texas STRA
Join us in a fun closing session to kick off the holiday festivities with alliance leaders from around the country. In this part insightful panel – part happy hour, we’ll share some 2024 predictions mixed with audience participation games for prizes! Bring your favorite festive beverage or app and get ready to play along.
RR NETWORK OPEN HOUSE TOUR
DEC 13 @ 12:15 PM – 12:45 PM PT / 3:15 PM – 3:45 PM ET
GARRETT DOBBS
Director of Product,
Rent Responsibly
DANA LUBNER
Director of Community Development,
Rent Responsibly
Join Garrett and Dana Lubner, Rent Responsibly’s Directors of Product and Community respectively, for an open house tour of the new RR Network. They’ll walk through all of its exclusive features and content plus how you can connect with others from around the country.
Plus: If you represent a company or alliance, we’ll be available to answer questions about how you can get your group or organization featured in the network!
MEET OUR PARTNERS
These 30-minute sessions focus on quick-hit, actionable takeaways to enhance guest experience, increase direct bookings, analyze rental data, and more.
