by Paris Achen | Oct 28, 2024 | Guest Communications, Hosting and Management, Marketing
Every interaction with your property matters from when guests book to when they check out. Well-optimized check-in and check-out processes reduce your stress and enhance the guest experience. Whether you choose a hands-off, self-check-in approach or prefer to greet...
by Paris Achen | Oct 14, 2024 | Guest Communications, Hosting and Management, Marketing, Property Care
With the rapid growth of AI, the number of new apps and platforms for increased productivity can feel overwhelming. Learning all of them consumes time and money, but these tools can be worthwhile if you start small and grow gradually. This is especially true for small...
by Paris Achen | Oct 8, 2024 | Guest Communications, Hosting and Management, Marketing, Property Care, Safety
Short-term rental influencers and thought leaders can provide much-needed information and guidance for new and developing hosts in an industry without formal education or training. These insider voices offer insights, lessons from experience, practical tips, best...
by Paris Achen | Sep 24, 2024 | Guest Communications, Hosting and Management
Some of the worst hosting experiences serve as parables on the importance of having a detailed short-term rental agreement with guests. A well-drafted rental agreement protects you and your guests from potential disputes and outlines expectations for both parties....
by Paris Achen | Aug 12, 2024 | Guest Communications, Hosting and Management, Marketing
How can you enhance your guests’ experience at your short-term rental and attract more 5-star reviews? The trick often lies in excellent communication. Communication is “the most cost-effective piece to your hospitality operations puzzle that you have ever put into...
by Paris Achen | Jan 3, 2024 | 2023 Winter RR Summit, Event Recaps, Guest Communications, Hosting and Management, Marketing
For The Outpost Group in Jackson Hole, Wyoming, creating an incredible guest experience and supporting local businesses are one and the same. What was originally just one business, Outpost Vacation Rentals, has expanded into a holding company of six businesses. These...
by Paris Achen | Nov 6, 2023 | Guest Communications, Hosting and Management, Marketing
A well-considered cancellation policy can make your vacation rental more competitive, boost your reviews, and ultimately, impact your bottom line. However, there’s no consensus on the best cancellation policy for a vacation rental. The effectiveness of a strict,...
by Paris Achen | Oct 27, 2023 | Guest Communications, Hosting and Management, Responsible Renting, Rules and Regulations, Safety
Guests who refuse to leave vacation rentals at the end of their rental term by claiming tenant rights have grabbed headlines across the country. “We have seen an increasing number of opportunists and scammers that take advantage of the sparsity of vacation...
by Paris Achen | Sep 14, 2023 | Guest Communications, Hosting and Management, Marketing, Property Care, Safety
The growth and diversity of the vacation rental industry has captured the imagination and curiosity of entrepreneurs and travelers alike. As a result, vacation rental shows have opened up the world of short-term rentals to a wider audience and air on major streaming...
by Paris Achen | Feb 23, 2023 | Guest Communications, Hosting and Management
Glowing guest reviews are the lifeblood of any successful short-term rental and give validity to what we do as hosts. About 79% of consumers say they value online reviews as much as personal recommendations. But once in a while, we get a bad review. Whether or...
