Updated on March 9, 2024
Glowing guest reviews are the lifeblood of any successful short-term rental and give validity to what we do as hosts. About 79% of consumers say they value online reviews as much as personal recommendations.
But once in a while, we get a bad review. Whether or not it’s justified, how we respond to this negative feedback may be as critical to our business as getting a majority of positive reviews. Here is a step-by-step guide for preventing bad reviews and dealing with them successfully when they happen.
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How to stay one step ahead for future guests
Preparing for negative reviews
How to not take it personally as a host
How to remove bad reviews from Airbnb or Vrbo
Replying to the bad review the right way with a professional response
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